Frequently Asked Questions

Why did we build DRIVE Wellness?

The DRIVE Wellness Center was created for the health and well-being of WD employees. Employees are WD’s most important asset, and we want to provide amenities that make it easy for everyone to stay healthy, and create a healthy lifestyle. Access and convenience are cited as the top reasons that employees nationwide do not seek health care – it simply does not fit into their busy daily routines. We want employees to be able to access convenient, concierge-style care at the workplace. As many diseases are lifestyle-related, creating the foundation for health is our top priority.

What services does DRIVE Wellness offer?

DRIVE Wellness offers a variety of health and wellness services on WD campuses. These services include include primary care, physical therapy, chiropractic care, acupuncture, mental health, coaching and more! Click here for complete overview.

Who can visit DRIVE Wellness?

DRIVE Wellness Centers are available for employees, and medically enrolled spouses, domestic partners, and dependents age 18 and over.

Where is DRIVE Wellness located?

DRIVE Wellness has two locations on Northern California WD campuses:

Great Oaks
5601 Great Oaks Parkway
Building 050, A Core
San Jose, CA 95119
Hours: Mon-Fri 8am to 5pm

Milpitas
1001 Sandisk Drive
Sandisk Bldg 4
Milpitas, CA 95035
Hours: Mon-Fri 8am to 5pm

What are the operating hours of DRIVE Wellness health centers?

Monday through Friday, 8 a.m. to 5 p.m. Note: physical therapy, chiropractor, acupuncture, and mental health providers are available on a part-time basis.

How much does it cost to use DRIVE Wellness?

If you’re enrolled in a Western Digital Anthem Medical plan, DRIVE Wellness works like an “in network” provider with fees dependent on your plan (Anthem I or Anthem II). Any fees paid go toward your plan year deductible and once your deductible is met, you only need to pay the co-insurance.  If you are enrolled in Kaiser, you are welcomed to use the services provided at the Center, but any fees paid do not go towards your annual deductible or co-insurance.  If you waive coverage thru Western Digital, you will have access to the Center and pay the cash fee for services.

You can pay for services using a credit card (VISA, MasterCard, Discover and American Express) or debit card, which includes your Health Savings Account (HSA) Payment Card.

 

 

 

Type of Service Anthem HSA I Anthem HSA II Anthem PPO Kaiser
Annual Physical (including Well Woman Visit) $0 $0 $0 $0
Medical Visit
(Before Deductible/After Meeting Deductible)
$90/$9 $90/$18 $20 $90
Mental Health $0 $0 $0 $0
Health Coaching $0 $0 $0 $0
Physical Therapy
(Before Deductible/After Meeting Deductible)
$40/$4 $40/$8 10% coinsurance $40
Virtual Physical Therapy $10 $10 10% coinsurance $10
Acupuncture
(Before Deductible/After Meeting Deductible)
$40/$4 $40/$8 10% coinsurance $40
Chiropractic
(Before Deductible/After Meeting Deductible)
$40/$4 $40/$8 $10% coinsurance $40
Virtual Chiropractic
(Before Deductible/After Meeting Deductible)
$10/$4 $10/$8 10% coinsurance $40
Can I use my Health Savings Account (HSA) to pay for services?

Yes. You may use your HSA to pay for services at the DRIVE Wellness Center. You also may use a major credit card or ATM Card. Checks or cash are not accepted.

If I use DRIVE Wellness for my medical needs, will the monies I spend for care go toward my Kaiser or Anthem deductibles?

Only Anthem members can accrue fees toward their annual deductible. Fees incurred and paid by you will be treated by the Anthem health plans (Anthem l and Anthem ll) as though you were visiting your usual health care provider, and transactions will be recorded to your membership account accordingly. Fees for medications WILL NOT apply to any deductible regardless of insurance plan.

If I become ill, can I just walk to the health center, or do I need an appointment?

We want the experience to be convenient for you, so it’s always best to call ahead. We strive to ensure that employees requesting a same day appointment before 1 p.m. are accommodated that day.

How do I make an appointment?

You can make an appointment through the health portal or by contacting:

Great Oaks 

P: 669.255.0734

Milpitas

P: 669.255.0735

Create your own portal account here. The simple verification process authenticates the user against a Western Digital provided eligibility file. After receiving your confirmation email, you are able to access the many different features of our portal.

If you have any problems signing up, please call one of our offices and we will be happy to assist you.

Will WD have access to my health information?

Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate medical group, Crossover does not share identifiable health information with your employer. Any violation of this privacy policy by WD or any other person is a clear violation of HIPAA legislation and carries significant legal and financial consequences.

Do I need to leave my primary physician and move to the DRIVE Wellness Center doctors?

The choice is yours! You may utilize the Wellness Center for primary services or you may continue to see your primary care provider.

Are the doctors vetted and board certified?

Yes. The physicians are board certified/eligible and licensed by the medical board of the State of California, and are part of the Crossover Health Medical Group.

Does the health center provide medications?

Yes, our physicians can prescribe and dispense medications on-site. Our formulary has a wide variety of the most common generic medications for preventative care and acute care needs.

How much do the generic prescription drugs cost?

Medications will be dispensed for $10 (30 day supply)

Can I simply transfer my existing prescriptions to the health center?

Unfortunately no, the dispensary is not a pharmacy. You must establish care with the physician in the Center in order to receive the benefit of onsite dispensing.

What if I need to visit a specialist or need a procedure outside the health center?

Crossover Health works with a wide community of providers in the Bay Area. Specialists can be recommended and coordinated with for care outside of the clinic.

Can the DRIVE Wellness team be contacted outside of work hours and on weekends?

The care team is available after hours, including nights, weekends, and holidays, for established patients. You may also message your provider, request a prescription refill, and review your results online through the health portal. Depending on the nature of the request, your provider can access your online health record to document care, order refills for convenient pickup, or communicate with specialists and imaging centers in the community.